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Shipping Policy

Thank you for shopping with us! We offer multiple options for you to receive your order conveniently. Please review our shipping methods and select the one that best suits your needs. Please note we ship all over Switzerland and can make deliveries to other countries upon request, through the 'contact us' page, subject to additional shipping costs.

 

1. Standard Shipping

  • Cost:

    • CHF 4.00 for packages under 1kg

    • CHF 12.00 for packages over 1kg

    • Free shipping on orders over CHF 200.00

  • Delivery Time: 3-4 business days from the time your order is processed.

    • Notes: Delivery times may vary based on your location and any external factors beyond our control.

 

2. Local Delivery within Geneva

  • Cost:

    • CHF 5.00 per package

    • Free shipping on orders over CHF 50.00

  • Delivery Time: Expected delivery 4 days after the order is placed.

    • Delivery Schedule: You can choose the specific day of the week for your delivery (excluding weekends).

  • Delivery hours are between 09:00 - 12:30.

    • Notes: Please ensure someone is available to receive the delivery during the selected time frame.

 

3. In-Store Pickup

  • Cost: Free

  • Pickup Time: Your order is expected to be ready for pickup 2 days after it is placed,  .

  • Pickup Instructions:

    • Please wait for a notification confirming that your order is ready before coming to pick it up.

    • Bring your order confirmation and a valid ID for verification.

  • Store Hours:

    • Monday - Friday: 09:00 - 21:00

    • Saturday: 09:00 - 12:00

    • Closed on Sundays and public holidays.

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4. Pre-Ordered Items

  • Shipping Timeline: Pre-ordered items are expected to ship between September and October.

  • Notification: You will receive an email notification once your item is ready to be shipped.

  • Shipping Methods: Once ready, your pre-ordered items will be shipped using the shipping method selected at checkout (Standard Shipping, Local Delivery, or In-Store Pickup).

  • Notes: Please keep in mind that shipping times for pre-orders may vary slightly depending on availability and production schedules. We appreciate your patience and will keep you informed throughout the process.

 

If you have any further questions or special requests, please don’t hesitate to contact us.

We’re here to help make your shopping experience as smooth as possible!

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